Revenue Cycle: Above the Bottom Line

In this episode, we explore the essential collaboration between Information Technologies (IT) and revenue cycle departments with insights from Vice President of IT for Revenue Administration Services at AdventHealth, Louis Katz.   
 Our guest shares his career journey, the role of IT in supporting revenue cycle operations and the strategies that drive successful collaboration across departments.    
This episode provides a comprehensive view of how IT and revenue cycle teams can work together to achieve organizational goals through lessons learned, insights into technology’s role in revenue cycle success, and a look toward future opportunities.  
 
If you have comments, questions or just want to say hi, please contact us at RevCyclePodcast@AdventHealth.com.  
 
Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.  
 
Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time. 

Joined by the Vice President of Hospital Medicine and Clinical Documentation Integrity at AdventHealth, Christopher Riccard, MD, this episode focuses on the importance of Clinical Documentation Improvement (CDI) in supporting revenue cycle goals and enhancing quality reporting. In this episode, we discuss best practices for physician documentation, managing queries and ensuring documentation accurately reflects medical necessity. Through this conversation, listeners will learn about the collaboration needed between CDI and revenue cycle teams to optimize financial outcomes and uphold quality care standards.  
If you have comments, questions or just want to say hi, please contact us at RevCyclePodcast@AdventHealth.com.
Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.
Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time.

In this episode, we sit down with two industry experts from KLAS Research to uncover the latest trends, insights and opportunities shaping health care. Boyd Stewart is the VP of Payer/Provider Collaboration and Dustin Cragun is the VP of Revenue Cycle Management and Operations Research. 
 
From navigating regulatory changes to leveraging data and technology for operational success, our guests provide a deep dive into the state of the industry and where it’s headed. We explore critical topics like denial management, patient financial engagement and the transformative impact of artificial intelligence on improving payer-provider relationships.  
 
LinkedIn @KLAS Research 
X: @KLASresearch 
Facebook: KLAS Research | Pleasant Grove UT  
 
If you have comments, questions or just want to say hi, please contact us at RevCyclePodcast@AdventHealth.com.
 
Our host, Tim Reiner, is senior vice president of revenue management for AdventHealth. He leads systemwide efforts to create a more seamless, transparent and compassionate experience for every patient who interacts with our revenue cycle functions. With more than 20 years of experience, Tim is dedicated to reimagining how innovation, automation and human connection work together to support the financial aspects of whole-person care beyond the bedside.
 
Revenue Cycle: Above the Bottom Line — the podcast where we dive deep into the challenges, strategies and innovations shaping the future of health care revenue cycle management. Throughout each episode, we sit down with leaders and industry experts to offer thought-provoking conversations, actionable career advice and discussions about the latest trends you need to know. Be sure to subscribe and join us as we unpack the future of revenue cycle — one conversation at a time. 

After a brief hiatus, Revenue Cycle: Above the Bottom Line is back! Join us as host Tim Reiner sits down with industry leaders and experts to explore challenges, strategies and innovations shaping the future of health care revenue cycle.
Stay tuned! New episodes launch every three weeks starting on June 10, 2025.